Effective Date: October 2025
Business Name: Infinite Auto Works
Address: 337 Wilshire Ave SW, Concord, NC 28025, United States
Phone: +1 704-701-5465
1. General Terms
Welcome to Infinite Auto Works. By scheduling a service, making a purchase, or using our website https://iawconcord.com/, you agree to comply with and be bound by the following Terms and Conditions. These terms outline your rights, obligations, and limitations when engaging with our services, whether online or at our Concord, NC facility.
If you disagree with any part of these terms, please do not use our services or website.
2. Services Overview
Infinite Auto Works provides professional automotive enhancement and protection services, including but not limited to:
- Ceramic Coating
- Paint Protection Film (PPF)
- Window Tinting
- Paint Correction
- Vinyl Wraps & Commercial Wraps
- Wheel & Rim Repair
- Headlight Restoration, Starlights, and Caliper Color Customization
All services are subject to availability, evaluation, and technician approval before confirmation.
3. Appointments and Bookings
- Scheduling: Appointments can be made through phone, online form, or in-person.
- Deposit Policy: Some services may require a deposit to secure your booking. Deposits are non-refundable unless canceled at least 48 hours prior to your scheduled appointment.
- Rescheduling: Clients may reschedule appointments with prior notice. Repeated last-minute cancellations may affect future bookings.
- Arrival Time: Please arrive on time. Late arrivals exceeding 15 minutes may result in service delays or rescheduling.
4. Vehicle Condition and Liability
Customers are responsible for disclosing any existing vehicle damage or modifications before service begins. Infinite Auto Works is not liable for:
- Pre-existing scratches, chips, or paint defects
- Mechanical or electrical failures unrelated to our services
- Aftermarket or poorly installed components affected during standard procedures
We take every precaution to ensure your vehicle is handled safely. However, minor wear and tear during detailing or film application may occur due to pre-existing conditions.
5. Service Warranty
- Ceramic Coating & PPF: All coatings and protection films include warranties as specified on your invoice or service contract. Warranty validity depends on following proper aftercare instructions.
- Exclusions: Damage from accidents, misuse, automatic car washes, harsh chemicals, or poor maintenance voids the warranty.
- Inspection: Any warranty claim requires in-person inspection by our technicians.
6. Payment Terms
- Full payment is due upon completion of the service unless otherwise agreed in writing.
- Infinite Auto Works accepts major credit cards, cash, and digital payment methods.
- Any returned or failed payments will incur applicable processing fees.
7. Website Use
All content, images, videos, and text available on iawconcord.com are the intellectual property of Infinite Auto Works. Unauthorized reproduction, modification, or redistribution of our materials is strictly prohibited.
You may not use this website:
- For unlawful or fraudulent purposes
- To upload malicious software or interfere with site functionality
- To misrepresent Infinite Auto Works in any form
8. Customer Responsibilities
By engaging our services, customers agree to:
- Provide accurate vehicle and contact details
- Follow aftercare instructions to maintain service results
- Notify our team immediately in case of issues related to installed products or coatings
Failure to follow recommended maintenance guidelines may result in voiding warranties or additional charges for correction work.
9. Refund & Cancellation Policy
- Deposits are non-refundable once the project begins.
- Refunds are only issued for verifiable service defects reported within 7 days of job completion.
- Infinite Auto Works reserves the right to decline refunds for dissatisfaction based on subjective preferences (e.g., gloss level, color tone, etc.) once the work meets professional standards.
10. Limitation of Liability
Infinite Auto Works, its employees, and partners shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our services or website. Our total liability shall not exceed the amount paid for the specific service rendered.
11. Privacy & Data Security
All personal information collected during booking or through the website is handled in accordance with our Privacy Policy. We never sell or share customer data with third parties except as required by law.
12. Changes to Terms
Infinite Auto Works reserves the right to modify or update these Terms & Conditions at any time without prior notice. Updated terms will be posted on this page with a revised effective date.
13. Contact Information
If you have questions or concerns about these Terms & Conditions, please contact us:
Infinite Auto Works
📍 337 Wilshire Ave SW, Concord, NC 28025, United States
📞 +1 704-701-5465
🌐https://iawconcord.com/
